Return & Exchange Policy

30-Day Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return unused and unworn items within 30 days of the purchase date. Items must have all tags attached and be in their original packaging.

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Initiating a Return

To initiate a return, please contact our customer service team at returns@sirenflow.shop. Provide your order number and the reason for the return. We will respond with instructions on how to proceed.

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Customers are responsible for return shipping costs unless the return is due to a defective item or an error on our part. We recommend using a trackable shipping service to ensure your return reaches us safely.

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Processing Your Return

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. If approved, your refund will be processed within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

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Exchanges

If you need to exchange an item for a different size or color, please contact our customer service team. Exchanges are subject to availability. If the desired item is not available, you will be issued a refund.

Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards

• Final sale items

• Items without original tags or packaging

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Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@sirenflow.com. Provide your order number and a description of the issue, along with photos if possible. We will work with you to resolve the issue promptly.